Unable to Play the Video. Please Try Again Later. Cablevision
Troubleshoot
Choose the service type you would similar to troubleshoot.
Only click on an selection below and nosotros will retrieve your equipment information.
Note: In gild to troubleshoot y'all'll need to be able to see and possibly reset your equipment.
Please wait, it may take a few moments to retrieve your equipment data.
We've found the equipment on your account. Click the "Begin Troubleshooting" push button to go started.
Sorry, at that place was an mistake fetching status of your device(s). Please try again.
Lamentable, no device establish on your account. Please try again.
Follow the unproblematic steps beneath so we can aid solve your issue.
Your equipment
Hither are the modems you take on your account.
Note: The CMAC Address is located on the bottom of your modem on the white sticker.
Your online modem(southward). These modems are online then we can send a signal to refresh them automatically.
To continue select "Reset online modems" beneath.
Online modem
CMAC Address: {{modem.macAddress}} >Where's my CMAC address? Your CMAC address tin be found on the bottom of your modem on the white sticker.
Your offline modem(s) Nosotros are unable to communicate with these modems. You lot'll need to reset them manually. Sometimes this happens if you accept a loose connection. Before yous reset your offline modem(due south) brand certain there are no loose plugs and the outlets and circuit breakers are working.
Later checking your connections, click the "Reset offline modems" push below to get started.We will guide you lot through the reset steps.
Offline modem
CMAC Address: {{modem.macAddress}} >Where's my CMAC address? Your CMAC address can be found on the bottom of your modem on the white sticker.
Your equipment
Here are the modems you accept on your account.
Note: The CMAC Address is located on the lesser of your modem on the white sticker.
Your online modem(s)
These modems are online so nosotros can transport a betoken to refresh them automatically. Reset these modems first. Click the "Reset online mdoems" button to get started.
After resetting your online modem(s) follow the steps to reset your offline modem(s) manually.
Online modem
CMAC Address: {{modem.macAddress}} >Where'southward my CMAC accost? Your CMAC accost tin can be found on the bottom of your modem on the white sticker.
Your offline modem(s)
We are unable to communicate with these modems. You'll need to reset them manually. Sometimes this happens if you accept a loose connection. Earlier yous accept reset offline modem(s) make certain there are no loose plugs and the outlets and circuit breakers are working.
CMAC Address: {{modem.macAddress}}
Your equipment
Here are the digital cable boxes on your account.
Click the "Go along" button below to begin troubleshooting your issue.
Digital cablevision box
Serial number: {{modem.macAddress}} >Where'south my series number? It's located on the back of your digital cable box on the white sticker. For Samsung digital cable boxes it is the number after a series of letters that looks like this: JCAS ID CV SN.
Select symptoms
Let us know what you are experiencing.
Digital cable box
Series number: {{modem.macAddress}} >Where's my series number? It's located on the back of your digital cable box on the white sticker. For Samsung digital cable boxes it is the number after a serial of letters that looks like this: JCAS ID CV SN.
What are you experiencing?
Select each event that applies. If you do not run into your issue, select "I accept a different result".
I am having bug with my film quality.
1 or more of my channels are not working.
I am seeing a blackness screen.
My Program Guide isn't working.
I am having problems with my DVR service.
I am having issues with my On Need service.
I have a different issue.
Later selecting your issue(due south), click the "Continue" button below.
Your online modems
Let'south reset your online modem(s) and see if that fixes the issue. If you accept more than i modem with an effect you will need to reset each one separately.
- Before you begin the reset make sure there are no telephone lines in use in your home.
- Practice non shut out of your web browser or navigate away from this page. When the reset is complete this folio will automatically reload and you can continue troubleshooting from here.
To get started click the "Reset modem" push.If y'all accept more than one modem to reset, look until the first one finishes resetting before clicking on the adjacent.
Online modem
CMAC Address: {{modem.macAddress}} >Where'south my CMAC address? Your CMAC accost can be constitute on the bottom of your modem on the white sticker.
Please wait while we reset your modem. You lot volition lose internet connexion. The lights on your modem volition wink. Call back, don't unplug your modem or any other equipment while it is resetting.
After yous have finished resetting your modem(south) with an upshot click the "Go along" button below.
Your offline modems
These modems are offline.
You will need to manually reset each offline modem with an upshot.
- Before you begin the reset make certain there are no telephone lines in use in your domicile.
- Practice not close out of your web browser or navigate away from this page. When the reset is consummate this page will automatically reload and you can continue troubleshooting from here.
Offline modem
CMAC Accost: {{modem.macAddress}} >Where's my CMAC address? Your CMAC address tin be institute on the lesser of your modem on the white sticker.
Folow these steps to reset your offline modem(southward):
Step1
Unplug the power from your modem. If you are using a battery backup, you'll likewise need to disconnect the battery from the modem.
Step2
Unplug the power from your router (if you lot have ane).
Step3
Plug the modem dorsum in and wait until it has fully restarted. This can take upwardly to a few minutes. If you lot are using a battery backup, reconnect the battery to the modem. Plug the router dorsum in and wait 30 seconds.
Afterwards you have finished resetting your modem(s) with an issue click the "Proceed" button below.
Your online modem
Let's reset your modem(s) and run into if that fixes the issue. If you lot take more ane modem with an result you will need to reset each i separately.
- Before you begin the reset make there are no phone lines in use in your domicile.
- Do not shut out of your web browser or navigate away from this folio. When the reset is consummate this page will automatically reload and you can continue troubleshooting.
To go started click the "Reset modem"button.If you accept more than 1 modem to reset, wait until the outset one finishes resetting before clicking on the next.
CMAC Address: {{modem.macAddress}} >Where's my CMAC address? Your CMAC address tin can exist found on the bottom of your modem on the white sticker.
Your offline modems
Your offline modem(s)
You will need to manually reset each offline modem with an issue.
- Before you begin the reset make sure there are no phone lines in utilise in your home.
- Practise not close out of your web browser or navigate away from this folio. When the reset is consummate this page will automatically reload and you tin can continue troubleshooting from here.
Offline modem
CMAC Accost: {{modem.macAddress}} >Where's my CMAC address? Your CMAC accost can be found on the lesser of your modem on the white sticker.
Here's how to reset your offline modem:
Step1
Unplug the ability from your modem. If you lot are using a bombardment fill-in, you'll likewise need to disconnect the bombardment from the modem.
Step2
Unplug the power from your router (if you take one).
Step3
Plug the modem back in and look until it has fully restarted. This tin take upward to a few minutes. Note: If you are using a battery backup, reconnect the battery to the modem. Plug the router back in and wait 30 seconds.
Step4
Check your Net connection past opening a new web browser window.
Later on you have finished resetting your modem(s) with an issue click the "Continue" button below.
Reset cable box
Reboot your digital cable box.
Let's endeavour a elementary reboot. This can set up many mutual Idiot box issues. Follow the reboot instructions shown to the right for each digital cable box with an effect.
Digital cable box
Serial number: {{modem.macAddress}} >Where's my serial number? It's located on the dorsum of your digital cable box on the white sticker. For Samsung digital cablevision boxes information technology is the number later on a series of letters that looks like this: JCAS ID CV SN.
Here's how to reboot your digital cable box(es):
Step1
Unplug your cable box from either the wall outlet or the box itself.
Step2
Await 5 seconds and plug it back in. The reboot process may have three-v minutes.
Step3
During the reboot process, the cable box may brandish a series of numbers, characters or letters.
Step4
When the front panel on the digital cable box displays "Plough On", the reboot is complete.
Step5
Plough on your TV and cable box. In that location may be a slight delay while the menu screen loads.
After you have finished rebooting your digital cablevision box(es) click the "Continue" push beneath.
Has your effect been resolved?
Let u.s. know if your service is back upwards and running properly after the modem reset.
If you are nevertheless having issues an Optimum Expert can help. Click the "Yep" button if your issue is resolved. Click the "No" button to report your issue to an Optimum Good.
We're glad your issue is resolved.
Thank you for choosing Optimum.
Having a different event?
If y'all didn't see your issue on the previous page you volition need to report your issue to an Optimum Expert. Simply click the "Written report my issue" push below. Y'all tin can choose to chat, electronic mail or call an Optimum Expert to get your issue resolved.
Go back to select symptoms.
Resolution
Having a unlike effect?
An Optimum Expert can aid. Simply click the "Report my issue" push beneath. You can choose to chat, electronic mail or call an Optimum Skilful to get your event resolved.
Click here to troubleshoot a different service.
You need to be able to access your equipment to troubleshoot.
You lot can report a service issue or log in later when you have admission.
Source: https://www.optimum.net/support/troubleshoot/
0 Response to "Unable to Play the Video. Please Try Again Later. Cablevision"
Post a Comment